FAQ

Why should I refrigerate my skin care and cosmetic products?

Refrigerating your favourite skin and cosmetic products can help to extend their shelf life and reduce the risk of harmful bacteria becoming present. Moreover a refrigerated product may help calm and de-puff your skin whilst giving a more soothing effect than a room-temperature product. Anyone for a cold face mask!?

Why can't I store my products in my kitchen fridge?

Most kitchen fridges run between 0°C-3°C which is not ideal for skincare and beauty products as active ingredients became frozen and broken down. Beauty Fridge’s temperature is cool enough for your skincare items, but not cool enough to damage your products like your kitchen fridge.

What is the temperature of a Beauty Fridge?

Beauty Fridge can cool down to 4ºC-10ºC (40ºF-50ºF) at 25˚C ambient or heat up to 40ºC-50ºC (104ºF-122ºF) with the ease of a switch.

How big is a Beauty Fridge?

Measuring: 10" x 7" x 9.5" (26 x 18 x 24cm), Beauty Fridge fits perfectly on your bathroom counter or dressing table. Its also a super easy size to transport.

How much is shipping and how long does it take?

We ship to Australia and NZ for FREE!

AUSTRALIA
All Australian orders are shipped using Australia Post with a tracking number provided. Please see below for relevant shipping timeframes: 
Standard Shipping: 3-5 business days
Express Shipping: 1-3 business days 

NEW ZEALAND 
New Zealand orders are shipped using 'Pack and Track' with a tracking number provided. Please allow 5-7 business days for delivery. 

Does BeautyFridge accept returns?

Unfortunately we do not offer returns if you change your mind, however we can guarantee you will love your BeautyFridge as much as we do!

What happens if my purchase is lost in transit?

If your purchase is deemed lost we will undertake a thorough investigation with our postal provider before re-issuing your order. Unfortunately we are not liable for orders that have been scanned as delivered.

Can I cancel my order or change my address?

As orders are processed almost immediately through to our warehouse, we cannot accept cancellations or changes to orders placed.

What happens if my order is returned to Beauty Fridge?

On the rare occasion, some packages are returned to BeautyFridge HQ due to insufficient addresses or being unclaimed. In these circumstances, once your order is returned to our warehouse you will be issued with a store credit to the value of your original purchase. Unfortunately shipping costs are non-refundable. Store credits are valid for 12 months from their issue date.

I ordered an item last week and now it's on sale. Can I have a refund?

Sorry babe, unfortunately we do not offer a price guarantee. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.

Does BeautyFridge offer any sort of warranty?

Yes! We offer 1 year warranty in the event your BeautyFridge experiences a manufacturing fault.