FAQ

WHY SHOULD I REFRIGERATE MY BEAUTY PRODUCTS?

Refrigerating your favourite skin and cosmetic products can help to extend their shelf life and reduce the risk of harmful bacteria becoming present. A refrigerated product may help calm and de-puff your skin whilst giving a more soothing effect than a room-temperature product. Anyone for a cold face mask!?

WHY CAN’T I STORE PRODUCTS IN MY KITCHEN FRIDGE?

Beauty Fridge’s cold setting is designed to run at a higher temperature than a household fridge, which is why we do not recommend storing your beauty products in your kitchen fridge. Most kitchen fridges run between 0°C-3°C which can be detrimental to your products. Active ingredients may become frozen, broken down and damaged. Beauty Fridge is cool enough for your skincare and beauty items, but not cold enough to damage your products like your kitchen fridge.

Unlike your normal kitchen fridge, Beauty Fridge can heat to 40ºC-50ºC (104ºF-122ºF) on its hot setting. On Beauty Fridge’s hot setting we recommend storing small towels for a facial, waxes and facial oils.

WHAT CAN I STORE IN MY BEAUTY FRIDGE?

Beauty Fridge is designed for the storage of skin and cosmetic products to help extend shelf life and reduce the risk of harmful bacteria becoming present.

On Beauty Fridge’s cold setting we recommend storing skincare products from creams, face masks, facial mists/sprays, sunscreen, toners, serums and facial tools. By using your skincare products cold, you may experience calm and de-puffed skin compared to using a room temperature product. We also recommend storing beauty products such as perfumes, lipsticks/lip liners, mascaras and nail polish. This is especially advised during warmer months as cosmetic products can soften and nail polishes may dry out easily.

On Beauty Fridge’s hot setting we recommend storing small towels for a facial, waxes and facial oils.

WHAT IS THE TEMPERATURE RANGE?

Beauty Fridge can cool down to 4ºC-10ºC (40ºF-50ºF) at 25 ̊C ambient or heat up to 40ºC-50ºC (104ºF-122ºF) with the ease of a switch.

WHAT ARE THE DIMENSIONS?

Beauty Fridge measures 26cm x 18cm x 24cm (10"x7"x 9.5") with an internal capacity of 4 litres measuring 18cm x 13cm and 10cm deep. Beauty Fridge was designed to fit comfortably on even the smallest of bathroom or vanity counters, whilst still boasting generous space for your beauty products.

Beauty Fridge features an internal door shelf for additional space as well as a removable middle shelf located 12cm from the based of your Beauty Fridge if you wish to store taller products.

HOW MUCH IS SHIPPING AND HOW LONG DOES IT TAKE?

We ship to Australia and NZ. Orders over $50 ship for free.

AUSTRALIA

All Australian orders are shipped using Australia Post with a tracking number provided. Please see below for relevant shipping timeframes:
Standard Shipping: 3-5 business days
Express Shipping: 1-3 business days

NEW ZEALAND

New Zealand orders are shipped using 'Pack and Track' with a tracking number provided. Please allow 5-7 business days for delivery.

DOES BEAUTY FRIDGE COME WITH A WARRANTY?

All Beauty Fridges come with a 1 year warranty for peace of mind in the unlikely event your Beauty Fridge experiences a manufacturer fault.

CAN I EXCHANGE OR RETURN MY PURCHASE?

We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons.

WHAT IS THE ENERGY STAR RATING OF BEAUTY FRIDGE?

As Beauty Fridge is categorised as a small electronic appliance, the energy star rating system does not apply. Beauty Fridge uses only 0.5/kWh of power per day. To give an example, an average household toaster will use around 1.37/kWh when in use.

CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?

Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that can not be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.

IS BEAUTY FRIDGE NOISY?

We understand that many customers wish to store their Beauty Fridge inside their bathroom or bedroom, so we made sure to equip all of our Beauty Fridge’s with the most quiet fans, running at only 28db so you will not be disrupted by a loud humming noise.

IS CONDENSATION NORMAL?

Condensation is usually a result of humidity entering into your Beauty Fridge or when its door is left open for long intervals. We always recommend keeping your Beauty Fridge closed during your skincare/beauty routine and storing it on a dry, flat surface away from any sources of heat, direct sunlight and humidity.

Whilst we understand you can never have enough skincare, it's important to not overload your Beauty Fridge. Storing too many products inside may lead to poor cold air circulation.

Condensation may also be a result of not having enough space around your fridge. We recommend allowing a minimum of 10cm behind your Beauty Fridge for ventilation and appropriate air flow. If Beauty Fridge does not have adequate ventilation this can damage the appliance’s cooling system, resulting in condensation.

DO YOU OFFER PRICE GUARANTEES?

Unfortunately we do not offer a price guarantee on our orders. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.

HOW CAN I PAY FOR MY ORDER?

We accept credit/debit cards including American Express, MasterCard, and Visa, PayPal, AfterPay, Apple Pay, Google Pay and Shopify Pay.

MY ORDER IS BEING RETURNED, HELP!

On the rare occasion, some packages are returned to BeautyFridge HQ due to insufficient addresses or being unclaimed. In these circumstances, once your order is returned to our warehouse you will be issued with a store credit to the value of your original purchase. Unfortunately shipping costs are non-refundable. Store credits are valid for 12 months from their issue date.